Fair, Fast, No Runaround.
If something isn't right, we want to know. Here's exactly how refunds, returns, and exchanges work at our store, no fine print games, just a clear process.
What Qualifies For A Refund
Unopened Supplements
Sealed tubs and boxes returned within 30 days of delivery.
Unworn Apparel
Tags attached, unwashed, and in original condition.
Faulty Equipment
Any item that arrives damaged or develops a manufacturing fault.
Wrong Item Received
We cover full return shipping if we sent you the wrong product.
Opened Supplements
For hygiene reasons, opened or used supplement products can't be returned.
Worn Or Washed Apparel
Items showing signs of wear, wash, or removed tags aren't eligible.
How To Request A Refund
Contact Support
Email us your order number and reason for the return within 30 days of delivery.
Get Your Return Label
We'll confirm eligibility and send a prepaid label if the item qualifies.
Ship It Back
Pack the item securely and drop it off within 7 days of receiving the label.
Get Refunded
Once received and inspected, your refund is issued to the original payment method in 3 to 5 business days.
Wrong Size? We'll Swap It.
Apparel exchanges for a different size or color are free within 30 days, as long as the item is unworn with tags attached. Just request an exchange instead of a refund and we'll ship the replacement once the original is on its way back to us.
Equipment exchanges due to a manufacturing fault are handled the same way, at no extra cost to you.
Free size swaps
On all unworn apparel within 30 days.
No extra shipping cost
We cover the label both ways for faults.
Priority dispatch
Exchange orders ship before general stock orders.
Items We Can't Refund
Gift cards, opened supplements, worn apparel without tags, and sale items marked "Final Sale" are not eligible for refund or exchange. If you're unsure whether your item qualifies, reach out before sending it back and we'll confirm.
Our Support Team Actually Replies
No bots, no ticket queues that go nowhere. Reach out and a real person will help you sort your return or refund.